Have a question or a problem? We're here to help.
Email usshasi.contact@gmail.comWe usually reply within one business day.
How do I cancel my subscription?
In the app: Settings → Shasi Pro → Manage or cancel subscription. You can also cancel on iPhone in Settings → your name → Subscriptions, or in Google Play → Payments & subscriptions. Cancelling before the 7-day trial ends means you won't be charged.
I paid, but the app still asks me to subscribe
Make sure you're signed in to the same Shasi account you subscribed with, then tap "Restore purchase" on the subscription screen. If that doesn't help, email us.
How do I get a refund?
Payments are handled by Apple and Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, and on Android from your Google Play order history.
How do I delete my account?
In the app: Settings → Delete account permanently. All your data is deleted. Deleting your account doesn't cancel an active subscription; cancel that in the store.
The schedule doesn't match my car
Schedules are generated with AI and may differ from the manufacturer's. You can edit any service from the vehicle page → Edit maintenance schedule; we recommend checking it against your owner's manual.